Shipping and Returns

Last updated: November 4, 2026

1. Processing

Orders are paid by manual wallet transfer. We process and ship an order after we confirm your payment, generally within 1 to 2 business days (Monday through Friday, excluding holidays). Pay promptly using the exact amount and reference shown on your order page. You will receive tracking information by email once a carrier label is created.

2. Shipping Methods and Cost

Live carrier rates are calculated at checkout from your destination and the contents of your order. Choose the method you prefer before you pay. Rates shown at checkout are the rates you pay.

3. Destinations

We currently ship within the United States. Contact support@axischems.com before ordering with any other shipping question.

4. Tracking and Delivery

Carrier scans and delivery estimates can take time to appear after dispatch. Delivery times depend on the carrier and destination.

5. Damaged or Lost Shipments

If an order arrives damaged, contact us within 48 hours of delivery with your order number, packaging photos and product photos. If tracking indicates a shipment may be lost, contact us so we can open a carrier inquiry. Replacements or refunds are reviewed based on the circumstances and carrier findings.

6. Returns

Because research products require controlled handling and strict quality standards: unopened products may be eligible for return within 14 days of delivery when sealed and in original condition. Opened or used products cannot be returned because their storage and handling can no longer be verified. Report incorrect or damaged products promptly with photos so we can review a replacement or refund. Do not mail a return before receiving authorization from our support team.

7. Starting a Return

Email support@axischems.com with your order number and the reason for the request. If approved, we will send return authorization and instructions. Approved refunds are generally processed within 5 to 7 business days after we receive and inspect the item, and are sent back through the same payment app used for the order.

8. Contact

Shipping and return questions: support@axischems.com.

Research use only. All products are sold exclusively for in-vitro laboratory research and are not for human or animal consumption. You must be 18 or older to purchase.